Contact information

Contact Information

Last updated Sep 29, 2026

Norvera is committed to making it easy to get help. Contact us about an order, delivery, return, product, privacy request or general question using the details below.

Customer Support

Email: tryelevora.support@gmail.com

This is Norvera’s customer-support inbox. To help us locate your order and respond efficiently, include the following where relevant:

  • Your full name and preferred contact details

  • Your order number

  • The email address used at checkout

  • A clear description of your question or issue

  • Clear photos or video if an item arrived damaged, faulty or incorrect

Order and Delivery Support

For order-status or delivery enquiries, include your order number and tracking details. If tracking shows an item as delivered but you cannot locate it, check the delivery address, safe places around the property and with household members or neighbours before contacting us.

If your parcel appears delayed, lost or damaged in transit, contact us promptly so we can review the available tracking information and assist with the next steps.

Returns, Refunds and Product Issues

Contact us before sending an item back. We will provide the applicable return instructions and, where relevant, the return address. Unauthorised returns may delay assessment or may be sent to an incorrect facility.

For a faulty, damaged or incorrect item, include your order number, a description of the issue and supporting images where reasonably available. Our Return and Refund Policy explains the process and any voluntary return terms. Your rights under the Australian Consumer Law are not excluded or limited.

Privacy Requests and Complaints

For a request about access to, correction of or deletion of personal information, or to raise a privacy concern, contact the customer-support inbox above and use the subject line “Privacy Request” or “Privacy Complaint”.

We may need to verify your identity before acting on a request so that personal information is not disclosed to the wrong person. Our Privacy Policy provides further information about how Norvera handles personal information.

Response Times

We aim to acknowledge and respond to enquiries as soon as reasonably practicable. Response times may be longer during weekends, public holidays, promotional periods or unusually high enquiry volumes.

Sending multiple messages about the same issue may move the enquiry within our system and can slow down resolution. Where possible, reply within the same email thread.

Security and Payment Information

Do not send full payment-card details, passwords or other highly sensitive information by email. Norvera will not ask you to disclose your account password or complete card number by email.

If you receive a suspicious message claiming to be from Norvera, do not click its links or provide information. Contact us using the email address shown on this page so we can help you verify the message.

Accessibility and Communication

If you require a reasonable communication adjustment to access customer support, tell us what would assist you and we will consider the available options.

Updates to This Information

We may update these contact details or support procedures from time to time. The version published on the Norvera website is the current version.