Shipping Policy

Last updated Sept 29, 2026

Thank you for shopping with Norvera. This policy applies to products purchased through our online store and explains how orders are processed, dispatched and delivered. Delivery estimates begin after dispatch and are not guaranteed unless Norvera expressly agrees to a specific delivery date.

Processing Time

• Orders are typically processed within 1 to 3 business days.

• Business days exclude weekends and public holidays in the location where the order is processed.

• Processing may take longer during launches, promotions, holiday periods, stock checks or other high-volume periods.

• Orders containing pre-order or back-order products may be held until all items are available unless we advise otherwise.

Shipping Times

Shipping estimates depend on the destination and selected shipping method. Typical timeframes after dispatch are:

• Domestic orders: 3 to 10 business days.

• International orders: 7 to 21 business days, where international delivery is available.

These timeframes are estimates only. Carrier congestion, customs processing, severe weather, remote-area delivery and other events outside Norvera's reasonable control may cause delays. Nothing in this section limits rights that apply if goods are not supplied within an agreed or reasonable time.

Tracking

Most orders include tracking. Where tracking is available, details will be sent to the email address or telephone number provided at checkout after dispatch. Tracking may take time to update. An order may arrive in more than one shipment, and separate parcels may have different tracking numbers.

Incorrect Address

You are responsible for providing a complete and accurate delivery address and should contact us immediately if it needs to be corrected. We cannot guarantee a change after an order enters fulfilment or is dispatched. Delivery problems may arise from:

• an incorrect or incomplete address; or

• an old address that was not updated during checkout.

If a parcel is returned because the supplied address was incomplete or incorrect, or because delivery was refused or not collected, we will contact you about available options. Reasonable re-delivery costs may apply unless the return resulted from Norvera's error or applicable law requires otherwise.

Lost or Stolen Packages

If tracking has not updated for an unusual period, a parcel is materially overdue, or tracking shows delivered but you cannot locate it, first check the delivery location, household members, safe places, building reception and nearby neighbours. Then contact the carrier and Norvera promptly so an investigation can begin.

Norvera will work with the carrier and may ask for information reasonably required for the investigation. Norvera remains your point of contact for resolving delivery problems and will provide any remedy required by applicable law. Reporting an issue quickly improves the chance of locating the parcel but does not remove legal rights.

Customs & Duties (International Orders)

International orders may be subject to:

• import taxes;

• customs or brokerage fees; and

• local border charges, laws or product restrictions.

Unless checkout expressly states that these charges are included, the recipient is responsible for them. Customs authorities may delay, inspect or refuse a parcel. Norvera cannot control customs processing, but we will provide available shipment information where reasonable. We may cancel and refund an order if we cannot lawfully or reasonably deliver it to the address provided.

Damaged or Incorrect Items

If an item arrives damaged, faulty, incomplete or different from what you ordered:

• contact Norvera as soon as possible, preferably within 48 hours of delivery; and

• provide your order number, a description of the issue and clear photos or video where reasonably available.

The 48-hour request helps us investigate carrier damage and packing errors quickly; it does not limit any legal right or remedy. Depending on the circumstances, we will provide the replacement, refund, reasonable return costs or other remedy required by law.

Contact

For shipping or tracking assistance, contact Norvera using the current details published on the Contact page of our website.