Return & Refund Policy

Last updated Sept 29, 2026

All Norvera sales are final for change-of-mind purchases unless a product page or promotion expressly says otherwise. This policy applies to every product, regardless of category, type or price.

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

No Returns

We do not accept change-of-mind returns for:

• changing your mind or deciding you no longer want the item;

• choosing or ordering the wrong item;

• buyer error, including an incomplete or incorrect delivery address;

• finding the item elsewhere for a different price;

• a difference in personal preference or expectation where the product is as described;

• an unwanted gift; or

• a product that is opened or unopened, used or unused, where no consumer guarantee or advertised guarantee applies.

This restriction does not apply to a product that is faulty, unsafe, damaged, materially different from its description, unfit for a disclosed purpose or otherwise covered by a consumer guarantee. Opened personal-care, ingestible, cosmetic or sealed products are not eligible for discretionary returns, but statutory rights remain unaffected.

No Refunds

We do not refund change-of-mind purchases. You may request cancellation before dispatch, but fulfilment may begin immediately and cancellation is not guaranteed.

For a major failure, you may choose a refund or replacement. For a minor problem, Norvera may repair or replace within a reasonable time; if it cannot, other remedies may apply. Any advertised money-back guarantee operates in addition to these rights.

Approved refunds go to the original payment method unless otherwise agreed or required by law. Banks may take 5 to 10 business days or longer to display them.

Damaged or Incorrect Items

If an item arrives damaged, faulty, unsafe, incomplete or incorrect, contact us promptly, preferably within 48 hours, with your order number and clear photos or video where available.

The 48-hour request helps us investigate quickly and does not limit any legal right or remedy.

Keep the item and packaging while we assess the issue, unless unsafe. Do not return it until Norvera confirms the instructions. We will provide any repair, replacement, refund, reasonable return costs or other remedy required by law.

Contact

For help with a return, refund, replacement or damaged order, contact Norvera using the current details published on the Contact page of our website.