Terms of Service

Last updated Sept 29, 2026

Welcome to Norvera. These Terms of Service ("Terms") govern access to and use of our website, online store, content, products and related services (collectively, the "Services"). By visiting the Services or placing an order, you agree to these Terms and the policies incorporated into them, including our Privacy Policy, Shipping Policy and Return & Refund Policy. Shopify supplies the ecommerce platform, while Norvera is the seller responsible for products purchased from our store unless clearly stated otherwise.

1. General Use

By accessing or using the Services, you agree to comply with these Terms. They apply to all users, including browsers, customers, merchants and contributors. You must have legal capacity to enter a purchase contract or use the Services with the involvement and consent of a parent or guardian.

You must provide current, complete and accurate account and checkout information. You are responsible for protecting account credentials and for activity conducted through your account. Notify us promptly if you believe an account has been accessed without permission.

Unless otherwise stated, the Services and their text, graphics, photographs, videos, branding and layout are owned by or licensed to Norvera and protected by intellectual-property laws. You may use them for personal, non-commercial shopping purposes. If you submit a review, image or comment, you confirm you have the right to do so and grant Norvera a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display it for operating and promoting the Services, subject to applicable law.

2. Product Information

We take reasonable care to describe products accurately, but genuine errors may occur. Images, colours, packaging, measurements and product appearance may vary because of screen settings, manufacturing updates or supplier changes, provided the product remains materially consistent with its description.

We may correct genuine errors, update information or withdraw a product before an order is accepted. This does not permit a material substitution after purchase without your agreement or remove any remedy available under applicable consumer law.

Health, wellness, cosmetic and product information on the Services is general information and is not a substitute for medical advice, diagnosis or treatment. Read labels and instructions before use. Seek advice from a qualified health professional if you have a medical condition, take medication, are pregnant or breastfeeding, have allergies, or are unsure whether a product is suitable. Stop use and seek appropriate assistance if you experience an adverse reaction.

3. Orders

By placing an order, you confirm that:

• all information you provide is current, complete and accurate;

• you are authorised to use the selected payment method;

• you have legal capacity to purchase or have the involvement and consent of a parent or guardian; and

• you understand that change-of-mind sales are final, subject always to rights that cannot lawfully be excluded.

Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt but does not necessarily mean the order has been accepted. We may reasonably decline or cancel an order before dispatch because of stock or pricing errors, delivery restrictions, suspected fraud, payment failure, inaccurate information or a serious breach of these Terms. If payment has been taken for a cancelled order, we will refund the affected amount.

We may apply reasonable quantity limits to prevent fraud, misuse, unauthorised resale or stock depletion.

4. Pricing & Changes

Prices are displayed in the currency shown at checkout. Applicable taxes, delivery charges and other disclosed fees will be shown before payment. You authorise Norvera and its payment providers to charge the selected payment method for the displayed total. Currency-conversion or bank fees charged by your provider are your responsibility.

We may change prices, promotions, product details or availability before an order is accepted. We will not retrospectively change the price of an accepted order unless required by law or agreed with you. Discount codes and promotions are subject to the conditions displayed with the offer; unless stated otherwise, they cannot be combined, have no cash value and may end before an order is placed.

5. Shipping

Our Shipping Policy forms part of these Terms and applies to every order. Processing and delivery timeframes are estimates unless Norvera expressly agrees to a specific date. Carrier congestion, customs, severe weather, remote-area delivery and other events outside our reasonable control may cause delays.

You must provide a complete and accurate delivery address. Reasonable re-delivery charges may apply where a parcel is returned because the supplied address was incomplete or incorrect, delivery was refused or the parcel was not collected, unless the issue resulted from Norvera's error or applicable law requires otherwise. Nothing in this section limits rights that apply when goods are not supplied within an agreed or reasonable time.

6. No Change-of-Mind Returns or Refunds

All purchases are final for change-of-mind purposes unless a product page or promotion expressly states otherwise. Our Return & Refund Policy explains when cancellation may be requested and how damaged, faulty, unsafe, missing or incorrect items are assessed.

Nothing in these Terms or our policies excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. If a product has a major failure, you may be entitled to choose a refund or replacement. If the problem is minor, Norvera may choose an appropriate remedy within a reasonable time. Any voluntary guarantee operates in addition to statutory rights.

7. Prohibited Uses

You must not use the Services to:

• engage in unlawful, fraudulent, deceptive or abusive activity;

• introduce malicious code or distribute harmful software;

• infringe Norvera's or another person's intellectual-property, privacy or other rights;

• interfere with the security, availability or proper operation of the Services;

• impersonate another person or submit false information; or

• scrape, copy, reproduce, distribute, modify, sell or exploit protected content contrary to law or without permission.

We may suspend or restrict access where reasonably necessary to address security risks, fraud, unlawful activity, abuse or a serious breach of these Terms.

8. Limitation of Liability

To the maximum extent permitted by law, Norvera is not liable for losses that are indirect, consequential or speculative, or that arise from unlawful use, misuse contrary to clear instructions, inaccurate information supplied by you, independent third-party services, or events outside our reasonable control.

This limitation does not apply to fraud, wilful misconduct, personal injury caused by negligence, or any guarantee, liability, right or remedy that cannot lawfully be excluded or limited. Where the law allows a remedy to be limited for a non-consumer supply, any limitation applies only to the maximum extent permitted by law.

Third-party payment options, applications, links or tools may be subject to separate terms and privacy policies. Norvera does not control independent third-party websites or services, but this does not exclude any responsibility that cannot lawfully be excluded.

9. Changes to Terms

We may update these Terms for future use of the Services. The current version and revision date will be posted on our website. A change does not retrospectively alter an accepted order unless required by law or agreed with you.

If a provision is unlawful or unenforceable, it will be read down to the extent necessary or severed, and the remaining provisions will continue to operate. A delay in enforcing a right does not waive that right.

These Terms are governed by the laws of New South Wales, Australia. Courts with jurisdiction in New South Wales may hear disputes, subject to any mandatory right you have to bring a claim elsewhere. This clause does not exclude consumer protections that apply based on where you live.

Contact

For questions about these Terms or an order, contact Norvera using the current details published on the Contact page of our website.